Technologies that enable digital government should be a top priority for governments in 2015, according to research by Gartner.
The Top 10 Strategic Technology Trends identifies the most important technology trends in 2015 likely to affect government, businesses and individuals over the next 3 years.
“These strategic technology trends have substantial disruptive potential that is just beginning to materialize and will reach an inflection point within the next three to five years”, announced Gartner Research Director Rick Howard.
“Public sector CIOs can capitalize on the value of these trends by first determining how they will impact government program operations or service delivery models, and then by building the organizational capabilities and capacity needed to support them”, Mr Howard added.
Understanding the top technology trends can assist government leaders in assessing critical strategic technologies and developing agency IT roadmaps.
The top ten technology trends are:
- Digital Workplace. The digital workplace will be more information driven, mobile, social and democratic, and the staff will be digitally literate.
- Multichannel Citizen Engagement. Multichannel Citizen Engagement will provide a coherent view of the enterprise and deliver interactions that are connected, consistent, convenient, collaborative, customized, clear and transparent.
- Open Any Data. Gartner predicts that open data will continue to grow, but that it will take a decade before its maximum utility is realized.
- Citizen e-ID. Citizen electronic identification systems will become more prevelant, providing citizen integrated and seamless access to all government services.
- Edge Analytics. Gartner predicts that Edge analytics will become more important as agencies design new mobile services that are augmented by situational context and real-time interactions.
- Scalable Interoperability. Scalable interoperability will provide an incremental, just enough approach to architecture and standards to deliver “soon enough” value.
- Digital Government Platforms. Digital government platforms will replace egovernment webportals to enable easy access to government services.
- Internet of Things. Internet of Things to become prevalent in environmental and public infrastructure monitoring, emergency response, supply chain inspection, asset and fleet management, and traffic safety.
- Web-Scale IT. The shift by government to Web-Scale IT will be a long-term trend that will have significant IT process, cultural and technology implications, according to Gartner.
- Hybrid Cloud (and IT). Government IT teams will evolve from IT service providers to brokers and managers of cloud services.
See the 2014 Top Technology Trends.
Related report – Digital Business Is Driving ‘Big Change’.