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Uptake of eGovernment Services too slow

Scoreboard Benchmarks Digital Performance across the EU

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The European Commission’s releases latest Progress Report on Europe’s Digital Agenda.

The latest progress report on the European Digital Agenda has found the uptake of eGovernment services is too slow.

Although the percentage of population using eGovernment services was found to be fairly consistant accross the European Union, slow than anticipated uptake of online government services could jeopardise potential savings in public administration costs and means potential benefits to citizens aren’t being fully realised, according to the report.

The Digital Agenda aims to help to stimulate the EU economy and enable Europe’s citizens and businesses to get the most out of digital technologies.

Key findings:

  • High-speed broadband is now available to 62% of the population, doubling since 2010
  • Use of eGovernment services is increasing, but too slowly
  • Across the EU, 50% of citizens that use eGovenrment services return filled forms online
  • Public R&D in ICT is well below growth required to achieve a targeted doubling by 2020
  • Internet usage is increasing rapidly, particularly amongst disadvantaged groups
  • Online shopping is growing, but less so cross-border
  • Only 14% of small and medium businesses (SME’s) are using the internet as a sales channel
  • Roaming charges are reducing as a result of legislation

Progress towards achieving Digital Agenda targets, both by individual country and the EU as a whole can be tracked on the Digital Agenda Scoreboard.

The Scoreboard provides detailed data demonstrating how the objectives of the Digital Agenda for Europe have been reached.

Read more about the Digital Agenda.

Access the Digital Agenda Scoreboard.