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European eGovernment Action Plan

Harnessing ICT to promote smart, sustainable & innovative Government


The European eGovernment Action Plan 2011-2015 aims to create a new generation of open, flexible and collaborative seamless eGovernment services at local, regional, national and European level.

The action plan aims to increase the uptake of eGovernment services to 50% of citizens and 80% of businesses using eGovernment services by 2015.

“At a time of highly constrained public resources, ICT can help the public sector develop innovative ways of delivering its services to citizens while unleashing efficiencies and driving down costs”, states the plan.

“The emergence of innovative technologies such as “service-oriented architectures” (SOA), or “clouds” of services, together with more open specifications which allow for greater sharing, re-use and interoperability reinforce the ability of ICT to play a key role in this quest for efficiency in the public sector”, the plan adds.

Initiatives identified in the action plan include:

  • Delivery of cross-border eGovernment services such as e-Identification, e-Procurement, e-Justice, e-Health, mobility and social security
  • Develop a platform that promotes systems interoperability and key enablers of egovernment such as e-Signatures and e-Identification
  • Maximise the value of re-use of public sector information
  • Use eGovernment as an instrument of change to improve, simplify or eliminate administrative processes and reduce costs

A new eGovernment Action Plan is due for release in 2016.

Read the European eGovernment Action Plan.

Learn about the Digital Agenda for Europe.