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Digital technologies transforming public services

Digital technologies at the heart of public service transformation and as a catalyst for economic growth and innovation

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Half of all countries can create value from digital optimization and reduce their back-office costs by 25 to 45 percent, according to a report by Accenture.

The Digital at Depth report Accenture, finds that “digital strategies are largely focused on making services more efficient. While that is an important goal in itself, it doesn’t transform institutions, structures, processes and workforces, which are key to delivering public services in the future to digital natives and digital businesses”, the report findds.

The report identifies six key characteristics that distinguish digital leaders in public service: “an engaged citizenry, a collaborative service ecosystem, government as a disruptor, an entrepreneurial and performance driven workforce, open and insight driven services and resilient mission critical infrastructure”.

Interesting insights include:

  • Half of all countries can create value from digital optimization and reduce their back-office costs by 25 to 45 percent
  • Citizens are looking for opportunities to drive much deeper engagement with government
  • 33% of Australian’s surveyed want to increase their digital interaction with government
  • Digitalization is key to economic growth, competitiveness and innovation
  • Of all citizens surveyed, a majority believed that their willingness to engage with government would increase if it improved digital services2

The report gives an inspiring analysis of six examples of digital government transformation from around the world:

  • Singapore – becoming a smart nation
  • New York – city-wide data sharing platform
  • Estonia  – digitization of all government services
  • City of London – digital marketplace
  • Norwegian online portal Altinn, – easing the burden of public reporting
  • Denmark’s ‘Free Municipalities’ – empowering public service workers

Read the report.