Releasing its first eGovernment strategy in 2001, Denmark was one of the first countries to adopt eGovernment solutions for the public sector¹ and is ranked by the European Commission as having the most advanced digital public services in Europe².
Denmark’s current eGovernment Strategy 2011-2015 , is a joint collaboration between the Danish central government, and its regions and municipalities .
A key feature of the egovernment strategy is “mandatory digital self-service“, which requires Danish citizens to use digital self-service to access all government services, such as lodging applications, sending and receiving correspondence form government agencies.
Under the strategy, 80% of all communication between Danish citizens and Danish government agencies will be digital by 2015, an initiative that will save the Danish government a projected DKK 900 million (approx US$136million) per year.
Denmark’s eGovernment strategy has three main goals:
- No more printed forms or letters
- Digital welfare: use of digital solutions to deliver more modern and effective welfare services
- Digital solutions: creating a more collaborative public sector
Other initiative includes:
- Establishing a single source for authoritative core data and creation of a data catalog
- Mandatory use of public sector solutions by government agencies, to avoid developing parallel systems and promote the reuse of data
- Automated processing of invoices
- Use of technology to enable treatment of chronically ill patients in their own homes
- Clinical workplaces to be fully digitalised
- Implementation of digital examinations and digital applications byt universities
- Secure digital signatures on mobiles
Fast facts about Denmark
- Denmark has a population of 5.6 million, with a high level of ICT maturity³
- 89 % of the population aged 16-89 has Internet access at home³
- 81 % of the population aged 16-74 use Internet every day³
- Denmark ranked first in the 2014 EU Digital Economy and Social Index¹
- Denmark ranked 4th in the 2012 United Nations World eGovernment rankings, dropping to 16th place in 2014²
Read Denmarks eGovernment strategy 2011-2015.
Learn about Denmark’s Digital Welfare Strategy.
- http://ec.europa.eu/digital-agenda/en/scoreboard/denmark, European Commission.
- http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2014-Survey/E-Gov_Complete_Survey-2014.pdf, United Nations World eGovernment rankings
- http://www.digst.dk/Servicemenu/English/Policy-and-Strategy/eGOV-strategy, Denmark Agency for Digitisation